Deposit and Payment Policy
* Please note all deposits are non-refundable under any circumstances.
*A non-refundable 40% deposit is required to book any services after 48 hours before appointment
*The remaining balance can be paid on the day of your appointment.
Rescheduling/Cancellation/No Shows Policy
*Any Rescheduling and Cancellation must be made 48 hours in advance.
*Cancelling/Rescheduling within 48 hours of your appointment willresult in deposit forfeiture.
*Changes/Cancellations on the same day or No Shows will incur 50% of the appointment cost.
Lateness
• Please notify us if you are running late, we will try to accommodate you however we cannot guarantee quality. We allocate the exact time necessary for each appointment, lateness will result in shortened appointment time.
• In the event we do not hear from you (no show) within 15 minutes of your appointment commencement time, we reserve the right to automatically cancel and charge 50% of your appointment cost. Infills
• Please note that we do not infill another lash salon's work. You will be required to book a full set service, with removal if you still have extensions left. If you request a foreign infill we can do so however you will be charged at the full set price.
• Allinfills are charged by week. Please book accordingly, we are not responsible for incorrect appointment selection. Please contact us if you are unsure or need assistance.
• Incorrect booking will result in shorter appointment time and charged according to the correct booking price on the day of the appointment,
• Any lashes over 4 weeks from your previous appointment will be charged as a full set.
• You must have at least 40% of retention to qualify for an infill service, Makeup/mascara/falsie glue
• Please make sure you come to your appointment makeup free, and wash your lashes thoroughly with a lash wash beforehand. Avoid mascara for 48 hour before your appointment,.
• Lash cleaning will cut into your service time In order to maximise your appointment, please ensure you wash your lashes before your appointment. Eyelash extensions do not adhere to dirty lashes and will result in poor retention.
Reviews
Suzana
Saturday, July 18, 2026
Mist Eyebrows Tatooing with Sasha
I had a wonderful experience! The communication was excellent from start to fini...MoreReply from By Sash Lashes&Brows
Thank you so much Suzana for your kind words and support! 💕 It truly means a lot to me. I’m so grateful you chose me, and I can’t wait to see you again soon. Thank you for recommending my business! 🥰
Erin
Friday, July 3, 2026
First time getting my lashes and brows done by Sasha and I absolutely love the o...MoreReply from By Sash Lashes&Brows
Thanks so much, Erin! 💕 I’m so happy you love your new lashes and brows. It was such a pleasure meeting you, and I’m glad you felt so relaxed (falling asleep is the biggest compliment! 😄). Thank you for your lovely review, and I can’t wait to see you again soon! 🥰
yamila
Thursday, July 2, 2026
Lash Lift & Tint with Sasha
I’ve had my lashes done by Sasha twice now and I honestly couldn’t be happier. S...MoreReply from By Sash Lashes&Brows
Thank you so much for your lovely review! 💖 I’m so happy you love your lashes and enjoy the experience. Your kind words and support truly mean so much to me. I can’t wait to see you again soon! 🥰